Returns policy

At Unilivres.com, we aim to provide you with the best possible shopping experience for books. We understand that occasionally, situations may arise that necessitate a return or exchange. Please take a moment to review our return policy to understand how we handle returns and exchanges in a fair and balanced manner.

1. General Return Policy

We want you to be satisfied with your book purchase, and we take the quality of our products seriously. Our general policy is that books are non-returnable, except in the following specific case:

2. Returns for Torn or Damaged Books

In the rare event that you receive a book that is torn or damaged, and it is evident that the damage occurred prior to delivery and was not a result of customer mishandling, we will gladly process a return for you. To initiate the return process, please follow these steps:

• Contact our customer support team available at support@unilivres.com days of receiving the damaged book.

• Provide clear photographic evidence of the book's condition at the time of delivery. This will help us confirm that the book was indeed delivered to you in a damaged state. (in case you do not have then you can let us know through the support email)

3. Imported Book Returns

For imported books, please note that the return process may take longer, typically between 45 to 90 days. We appreciate your patience as we work to process these returns and ensure a smooth resolution.

4. E-books and Scanning

We value your trust and loyalty. While we do understand concerns about e-book copying, we want to assure you that our primary aim is to maintain the integrity of our customers' experience. We are committed to respecting your privacy and trust you will enjoy your e-books responsibly. We do not impose a strict return policy due to concerns about copying. Instead, we rely on our valued customers to respect the efforts of authors and creators.

At Unilivres.com, our goal is to provide exceptional service and high-quality books to all our customers. We hope that you understand the reasoning behind our return policy, which is designed to ensure fairness and reliability while protecting the interests of both our customers and authors.

Should you have any questions or need further assistance regarding a return, please do not hesitate to reach out to our customer support team. We are here to help.

Thank you for choosing Unilivres.com for your book shopping needs.

Unilivres.com Customer Support @ support@unilivres.com